Privacy Policy

DATA CONTROLLER

The User may visit this website without providing any personal data. However, there are various registration options, queries or forms through which personal data is collected. The owner of this website and therefore of the files that incorporate personal data, is the entity THEKSFACTORY SL. (hereinafter, RedVerde), with CIF B02664654, and contact address located at Calle Alcalde Orozco Poada 10, P.I. El Viso. 29006 Málaga., telephone 952 22 52 00 and email address to administracion@RedVerde.es. RedVerde uses its maximum efforts to fully comply with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), and RD 1720/2007, of 21 December, which approves the Regulation for the development of the Organic Law on Data Protection (RLOPD). To this end, the terms and conditions of the processing of personal data through the website are set out in this Privacy Policy.

PURPOSE OF INFORMATION PROCESSING

Below we inform you about the purpose of the collection and processing of personal data in the different cases in which the User may provide us with their personal data:

REGISTRATION AND USER MANAGEMENT

All the information you provide us with in the registration form is used for the management of Users of the website, so that you can access your profile, check your orders and make your purchases without having to enter your identification data and delivery address again. RedVerde will not accept false registration attempts or attempts that impersonate the identity of people or companies, the provision of false information in the registration form will imply the automatic cancellation of the User. RedVerde reserves the right to verify the information provided by the User by means of telephone verification.

ORDER MANAGEMENT

When you purchase a product in our online store, the data you provide will be used to process, ship and invoice the products purchased. We will only provide the transport and logistics company with the data necessary to send you the products. At this point, we inform you that in the package sent, your name and surname, delivery address and telephone number will be detailed. The latter information will be included to allow contact between the carrier and the recipient in order to facilitate the delivery process. In order to place orders in the online shop, each customer will provide, voluntarily and under their own responsibility, their personal data, which must be truthful and accurate. The User who formalises the online purchase process declares to be the owner of the information provided, or failing that, to have the authorisation of the person on whose behalf they carry out the management. The User may only contract and place orders if they are of legal age. Otherwise, the responsibility for the acquisition of products by minors will be borne by the parents or legal guardians of the minor.

SENDING INFORMATION

The information entered in the registration or order forms will be used, in cases where the User has not objected to the receipt of informative communications, to send information about the news of the website, news of interest about pets, as well as promotions and offers of our products and services or about third-party products and services related to pets. This information may be provided by post, telephone and/or electronic means.

ANSWER QUERIES

The personal data provided by the User through the product enquiry forms will be used to answer the doubts and queries made.

MEMBERSHIP COOKIES

Affiliation cookies allow us to track visits from other websites, with which RedVerde has an affiliation contract.

USE OF COOKIES

A cookie is a file that is downloaded to the User’s computer when accessing certain web pages. Cookies allow a website, among other things, to store and retrieve information about a computer’s browsing habits and, depending on the information they contain, could be used to recognize the User. You can consult the information on the type of cookies we use by accessing our Cookies Policy.

DATA UPDATE

At RedVerde we strive to keep the data updated, and in this sense we ask you to modify the data in your User profile that is obsolete or incorrect.

COMMUNICATION OF PERSONAL DATA TO THIRD PARTIES

RedVerde does not plan to disclose your personal data beyond cases in which: An administrative or judicial authority requires us to do so in the exercise of its legally attributed powers. There is a regulation with the status of law that establishes this (Public Treasury, in cases of issuance of invoices or purchases whose amount is equal to or greater than 3,000 euros). In the case of shipment of the purchased products (the buyer’s data will be provided to the courier, logistics or transport company).

SAFETY

RedVerde uses state-of-the-art technologies to protect your personal data and information, so our website is stored on secure servers protected against the most common types of attacks. However, we must remind you that there is no such thing as invulnerable technology and that therefore you must put the means at your disposal to maintain the level of security of your data, especially we recommend that you use strong passwords to access your User account, with at least 8 characters that alternate figures, letters, uppercase, lowercase, and special characters. We also recommend that you modify your password periodically (at least once a year) and that if you suspect that a third party may know it, you proceed to modify it immediately.

EXERCISE OF RIGHTS

The User may exercise their rights of access, rectification, cancellation and opposition by sending the corresponding exercise request by sending an email from the email address used to register with RedVerde to the following email address: administracion@RedVerde.es. Likewise, through administracion@RedVerde.es the User may request their cancellation when they deem it appropriate and unsubscribe from the electronic communications reception system. If you have any questions about how to exercise these rights, you can contact our User Service email administracion@RedVerde.es or at our facilities at C/ Alcalde Orozco Poada 10. P.I. El Viso. 29006 Málaga.

CHANGES TO THE TERMS OF THIS PRIVACY POLICY

RedVerde reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence as well as industry practices. In such cases, RedVerde will announce the changes introduced on this page with reasonable notice of their implementation.